Contact us if you have any questions about our products or your order.
We accept VISA, AMERICAN EXPRESS, and MASTERCARD through our secure payment gateway. We also offer Apple Pay as another payment option.
All sales are final and we do not accept returns or exchanges. We recommend that you confirm sizing for rings or any other pieces prior to placing your online order.
Quality and craftsmanship are of our utmost concern. We carefully inspect each piece before shipping. If you should experience the need for repair on any Elisa Solomon Jewelry please email us.
You are responsible for shipping costs associated with any repairs, and we recommend that you insure shipments for the retail value of the returned jewel. Repairs are subject to a fee.
Please allow approximately 4 weeks for your order to ship as our pieces are made to order. Tracking will be sent as soon as your order ships.
Contact us if you have any shipping or delivery specific questions, concerns or special requests, such as expedited shipping services.
All US orders are shipped insured via the United States Postal Service. Items over $500 require signature for delivery. We offer free first class shipping on all domestic orders over $100.
Other shipping fees per domestic order are as follows:
- First Class: $12.00
- Priority: $18.00
- Express Overnight: $42.00
All international orders are shipped insured via the United States Postal Service based on the shipping restrictions for particular countries. Shipping fees per order are as follows:
- Canada: $40.00
- Australia: $75.00
- All Other: $50.00
The destination country may impose import taxes, customs duties and other fees, which are the responsibility of the recipient. Customs policies vary widely from country to country so you should contact your local customs office for more information.
All orders that have a New Jersey shipping address are subject to a 6.625% sales tax. This sales tax, if applicable, will be added to the cost of your order during checkout.
For rings, we recommend visiting a local jeweler to have your finger properly sized. If you would like an alternate length on your bracelet or necklace chain, or you would like a ring in a size not listed on our site, please email us before ordering. The bracelets and necklaces are subject to an additional fee if you would like a longer chain. The rings are subject to an additional fee if you would like a size larger than 8.
Each jewel we create is made by hand. All of the gems mentioned in the description of the jewel are included in the piece. We hand select each gem to make sure every stone is beautiful! Since each item is made by hand, there can be slight variation in gem placement in our multicolor jewels. Since all of our gems are natural, the hues may vary a touch as well. We love that each piece is “one of a kind” in this respect.
As our pieces are delicate in nature, they should be treated accordingly. Pieces with stones should be protected from impact or bending, which could cause the gems to pop out of their settings if shifted in any way. Pieces with gemstones should be removed from the body when showering, swimming, cleaning, and doing rough handwork. Gemstone jewelry should not be cleaned with an ultrasonic machine, as this may cause the stones to become brittle or crack. We recommend using a polishing cloth on our sterling silver jewelry. We recommend a gentle toothbrush soaked in soapy water to lightly clean the diamonds in our jewelry.